Cancellation policy
Effective Date: July 29, 2026
This policy covers cancellations for coffee subscriptions and other recurring purchase options offered by Viafi Coffee Company.
Ongoing Subscriptions
Ongoing subscriptions can be cancelled at any time, with no fees and no minimum commitment. Cancel yourself in seconds: log in to your account on our website and open your subscription, or email us at Info@ViafiCoffee.com. Once you cancel, you will not be billed again. Any delivery you have already paid for still ships on schedule.
You can also skip a delivery, pause your subscription, change your coffee, or change your delivery schedule anytime from the same place.
Prepaid Subscriptions (3, 6, and 12 Months)
Prepaid subscriptions are billed once, upfront, for the full term. In exchange, your coffee and your schedule are locked in for the length of the plan.
Three things to know before you buy, stated plainly:
- Prepaid terms run to completion. Payments for a prepaid term are not refundable, in whole or in part, once the term begins. All remaining deliveries in your term will ship as scheduled.
- You keep full control of the deliveries themselves. You can pause remaining deliveries, reschedule them, change your coffee or grind, or update the shipping address (they make a great gift) anytime from your account.
- Prepaid terms renew automatically. At the end of your term, your plan renews for the same term at the then-current price unless you cancel first. Cancel anytime before the renewal date from your account, and the renewal simply never happens. We also email you a reminder before every charge.
Pausing a Subscription
Pause anytime from your account, no email required. Pausing stops upcoming billing on ongoing plans and holds upcoming deliveries on prepaid plans. Pausing does not extend the term of a prepaid plan.
Modifying a Subscription
Change your coffee, grind, bag size, or delivery frequency anytime from your account. Changes take effect on your next scheduled delivery or billing.
Failed Payments
If a renewal payment fails, we retry the card three times, one day apart, and email you each time. If the payment still fails, your subscription is paused, not cancelled, so you can update your payment method in your account and pick up right where you left off.
Refunds on Subscription Orders
Orders that have already been processed and shipped are not eligible for refund. If a delivery arrives damaged or incorrect, contact us within 7 days of delivery and we will send a replacement bag at no cost.
How to Reach Us
For any subscription questions or changes: Info@ViafiCoffee.com
Viafi Coffee Company
2830 S Elati St, Unit 1
Englewood, CO 80110