Shipping, Returns & FAQ
Everything you need to know about shipping, returns, and more.
Shipping
How long does shipping take?
We ship all orders within 1–2 business days. Standard delivery typically arrives in 3–5 business days depending on your location.
Do you offer free shipping?
Subscription deliveries of $36 or more ship free, like two bags or a 5 lb bag, and smaller deliveries ship at standard USPS rates. One-time orders ship USPS Ground Advantage, priced at checkout by weight and destination, with no minimum. Roastery pickup is free, by appointment on Tuesday and Friday from 3 to 5 pm. Choose Pickup at checkout and we'll reach out to set your time.
Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon.
Returns
What is your return policy?
Due to the perishable nature of coffee, we cannot accept returns on opened products. If your order arrives damaged or incorrect, contact us and we’ll make it right.
How do I request a refund?
Email us at Jason@Viaficoffee.com with your order number and details. We’ll respond within 24 hours.
FAQ
Where are you located?
We roast in Colorado, just south of Denver along the Front Range.
Can I cancel my subscription?
Absolutely. You can skip, swap, or cancel your subscription anytime from your account dashboard. No commitment, no hassle.
Do you offer wholesale?
Yes! Visit our Wholesale page or email Jason@Viaficoffee.com for pricing and partnership details.